With the onset of the pandemic and the ongoing lockdown, to best serve customers and reflect the need of the hour, Nykaa, India’s leading beauty, and lifestyle retailer focused on wellness, fitness and DIY content, as well as conversations with leading influencers. The change in focus resulted in increased engagement across all Nykaa’s content platforms including social media, Nykaa Tv, emailers and the user-generated community platform, Nykaa Network.
Through its Instagram handles Nykaa focused on lives and takeovers engaging with experts across various fields. Focusing on self-care and wellness conversations, fitness expert Anshuka Parwani, nutritionist Suman Agarwal and dermatologist Dr. Apratim Goel spoke on fitness, nutrition, and skincare routines. With everyone adjusting their lifestyles under lockdown, industry influencers like fashion designer Masaba, model Diva Dhawan, fashion icon Pernia Quereshi, celebrity stylist Anaita Shroff Adajania took followers through their new lockdown routines. Celebrity hairstylist Amit Thakur spoke to the male customers about their hair concerns. We also had live interactions with actor Shibani Dandekar, celebrity makeup artist Namrata Soni, and celebrity stylist Esha Amin.
Nykaa’s YouTube channel Nykaa TV saw a 120% increase in watch time during this time compared to average through a focus on upskilling customers during the lockdown with makeup, skincare, and haircare classes. The channel also launched the ‘Beauty On Duty’ show to collate and answer community questions on YouTube stories. Nykaa Network, the user-generated community platform which focuses on community-led solutions for queries, saw users create awareness of the pandemic by answering questions to help people not just cope but also to uplift their spirits. The platform also launched weekly challenges and contests to keep our audiences engaged resulting in a 3X increase in the new monthly subscribers as compared to average.
Nykaa recently launched on Tiktok with the popular drop the brush challenge. On the mailers, the change in logo symbolized a simple communication on safety and care where Nykaa’s tagline - ‘Your Beauty. Our Passion’ was replaced by ‘Your Safety. Our Passion’. Nykaa Beauty Book has on-demand featured more content on at home DIYs like hair color, hair styling, hair trimming, makeup hacks, skincare routines, expert advice, detox & de-stress routines, etc.
According to Madhavi Irani, Chief Officer, Content, Nykaa “As a leading beauty and lifestyle influencer, it is our responsibility to curate our channels that have a cumulative community of 10.7 million+ followers, to offer sensitive, relevant and user-friendly content during the lockdown. We feel it is important now more than ever to engage with followers with relevant conversations especially interactions with experts across wellness, self-care, mental well-being and fitness”.
About Nykaa
Founded in 2012 by Indian entrepreneur Ms. Falguni Nayar, Nykaa was created with a vision of providing a carefully curated range of products for every beauty solution. Derived from the Sanskrit word ‘Nayaka’ meaning one in the spotlight, it rests on three ideals - curation, content, and convenience. Nykaa currently has a portfolio of 1500+ brands across makeup, skincare, haircare & wellness offering a one-stop, personalized product availability and solutions to consumers across India. All Nykaa products are sourced directly from the brands or authorized distributors to ensure 100% authenticity. The Nykaa website and app welcome over 60 million visits per month, of which 80% are loyal repeat customers. Nykaa has created an engaged community of beauty enthusiasts across India, emerging as a leading beauty influencer through conversations on social media, emails, videos, and beauty blogs. The use of cutting edge artificial intelligence and machine learning tools allows Nykaa to create a personalized beauty regime for each customer.
The retailer has also been operating on an omni-channel model and currently has 68 physical stores across the country in two formats - Nykaa Luxe and Nykaa On Trend. Nykaa also offers a specialized experience for male grooming with the Nykaa Man website and app. To foster the sharing of advice and recommendations Nykaa introduced Nykaa Network - an online community for beauty enthusiasts. Additionally, the Nykaa Pro platform caters to all professional beauty needs with special access and offers. Nykaa’s in-house collection of beauty products - Nykaa Beauty, includes cosmetics across lips, eyes, face, and nails, skin, and body care with Skin Secrets Sheet Masks and Wanderlust Bath & Body collection, naturals, and fine fragrances.
To foray into fashion, Nykaa launched Nykaa Fashion in 2018 - a ‘high on style’ fashion curation e-commerce platform of 450+ Indian and international brands across the high street, designer labels and accessories.
Retail News Bureau
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